Can I share my e-mail address with multiple people?

Each applicant must register his/her individual e-mail address. Thank you for your understanding in advance.

May I apply for multiple entries in different categories?

Each applicant is only entitled to apply for one entry and duplicate entries will not be accepted.
If you are not chosen in a drawing, you may reapply as a charity runner entry after receiving notification of the result.
(However, the application must be completed within the eligible application period for charity runners.)

Can the application procedure be completed by someone outside the family on my behalf?
Also, when applying, is it okay to register the e-mail address of a substitute rather than my own?

A substitute (including someone outside the family) can apply on your behalf, using your information. In that case, the e-mail address need not be yours.
However, since the notification of your result and other information will be sent to the registered e-mail address, please ensure you register an e-mail address you can check. In case you cannot check the result of the drawing by e-mail, the result will be notified on My Page. Please check our website.

This is my first marathon so I don’t have a best time record and am unsure what my predicted finish time will be.

Only those who have previous marathon experience should fill in their best time.
Otherwise, you can leave the “best time” box blank.
Please specify your predicted time based on your running ability.
If you leave it blank, we will assume a default 6 hours 30 minutes, which is the time needed to qualify for participation.

What is the difference between marathon (registrants) and marathon (general)?

Marathon (registrants) are JAAF-registered athletes.
If you are not a JAAF member, please participate in the marathon (general) category

What does JAAF-registered athletes mean?

Those people registered with the Athletic Association of each prefecture, which is also a member of the Japan Association of Athletics Federations (JAAF).
Anyone can register but a registration fee is required.
JAAF members will have their record time for the marathon event officially recognized.
Those who wish to register should please complete the registration procedure at the Athletic Association of each prefecture prior to applying for the Osaka Marathon.
For further information, please visit the JAAF website.
JAAF website (for registration)：http://www.jaaf.or.jp/athlete/regist
Please note that as the finish time of the “Challenge Run” will not be officially recognized,
if you apply for “Challenge Run”, registration is not needed.

Don’t you have a marathon category for participants with disabilities?

People in wheelchairs can participate in the wheelchair category but other than that, no distinction is made for disabled participants. Entrants who are visually

Can I switch an event after application?

【During the application period】
Please contact us at the Call Center. You will need to cancel the race information and then re-apply for the marathon event.
【After the application period】
No further changes can be made. Thank you for your understanding in advance.

I have not received a “Notification of the Provisional Registration for Osaka Marathon Entry”. What should I do?

We sent the “Notification of the Provisional Registration for Osaka Marathon Entry” to the e-mail address you entered. If you have not received this notification, this means your entry has not been completed. In this case, please confirm the following:

1.Did you enter all the information through to the entry completion page?
2.Did you enter your e-mail address correctly?
3.Have you checked your trash or spam mail folder?
※Please note that if you use a free e-mail account, our e-mails may be forwarded to a spam mail folder.
4.Are there any restrictions on receiving e-mails due to the filtering function of e-mail software at your work or school?
5.How is your security software setting?
6.How is the spam mail setting on your provider end?
※Various configurations are possible influenced by your computer-mediated environment, e-mail settings or provider’s environment.
Please try another e-mail account if available, just in case.
In addition, please ensure you approve (whitelist) the following e-mail domain as legitimate e-mail which can be received: “@osaka-marathon.com”
7. You may be unable to receive the e-mail due to your provider environment.
If so, please contact your provider directly and ask them to ensure the domain “@osaka-marathon.com” can be receivable.
※ If you try all the above and are still unable to receive the e-mail, please contact us at the Call Center

Can I apply via postal transfer?

From this year (the 2015 race) onward, applications via postal transfer are not acceptable. Please apply online via a smartphone or PC.

I participated in the race last year.
I want to apply via My Page but can’t remember my password.

Please reset your password via the password setting screen.

I want to delete my personal information (My Page) registered on your website.

You cannot delete information registered on your own.
Please contact us at the Call Center.
(Since it involves your personal information, please ensure you contact us in person.)

I have not received my race details.

The race details will not be sent by post. You must download them by yourself instead. We will notify you via e-mail at the end of September.
The information will be uploaded on My Page so please download it and print it out to bring with you for the entrants’ runner registration.

I will be unable to go to the registration. Can I have someone do it for me?

No, we cannot accept registration from a substitute who is not an entrant runner. Please note the entrant runner him/herself must come to the registration in person. Moreover, please note that we don’t accept any registrations (issuing number cards) on the race day itself.

I am visually impaired and will be running with an escort runner.
Do we need to register together?

Yes, please ensure you and your escort runner register together.
Please note that registrations via substitute are not acceptable for either entrant or escort runners

May I send a substitute to receive my prize for participating in the race?

No, we don’t give them to substitutes.
Please call us at the Call Center after the race.

Will the race still go ahead if it rains?

Yes, in principle, but if severe weather makes it very difficult to organize the race, we may cancel the event.

How can I confirm whether or not the race will be held?
If it is canceled, will you notify us?

You can confirm whether or not the race will be held as follows:
Please visit our official website on the morning (5:00 a.m. (scheduled)) of the race day.
Announcement method: It will be notified via our official website at http://www.osaka-marathon.com/

If I cannot make it to participate on race day, may I send a substitute to run in my place? Or can you refund the entry fee and charity donations?

You cannot transfer your berth to someone else.
If we find out that a substitute is participating in the race, that person will be disqualified and in that case, the event organizer will not issue any compensation. Even if you notify us about being unable to participate in the race, we cannot refund after your application simply for convenience. Thank you for your understanding in advance

Can you issue a receipt?

No receipt will be issued. Please use the following documents as receipts:
【If you pay via credit card】
Please use your credit card statement or the bill issued by your credit card company as your receipt.